It is best to  wear loose and comfortable clothing that is easy to dress/undress from. If you would like to wear your dressing gown so that you are not having to change in and out of your clothes, that is absolutely fine. Underwear must be worn as a matter of hygiene and practice policy. Please note that you may be asked to remove your bra depending on the treatment/area that is being worked on - for example during a back massage. If you have any questions at all about this, please do get in touch.   

Everything needed to create a calm and relaxing atmosphere will be provided for your treatment. Relaxing music is usually played during your treatment, however if you would prefer your own music, or if you would prefer silence, please do let me know and I will adapt to your request. If you would like to, you are more than welcome to burn incense, diffuse oil or light candles during your treatment to further enhance your relaxation.

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It is recommended that you choose a room for the treatment to take place in that is spacious enough for the massage table to be set up. Also I will require to be able to safely move around the table during your treatment. 

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I would kindly request that no other household members are present within the room during your treatment, this does also include pets.

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Please ensure that there is a window open for ventilation and bathroom facilities available for me to wash my hands before and after your treatment.

Upon booking your appointment please read the client information document as this will advise you of what to expect during and after your treatment. Tailored after care advice will be given to you after your treatment, it is recommended that you follow it to get the best out of your treatment. Drinking plenty of water and/or herbal tea is essential to assist your body with the healing process, so please ensure that you keep hydrated. 

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A full initial consultation will be carried out prior to your appointment, either electronically (via my booking system Fresha) or face to face if you would prefer. It may take some time when we first meet to ensure that your practitioner knows and understands your health, wellbeing and any concerns that you wish to address during your session. Please do allow yourself extra time for your first appointment so that we can get to know you. You will not be charged extra for this service. It is a vital element of receiving holistic therapy so that I can determine that it is safe for you to receive a treatment and also to tailor a treatment plan specifically for you. If you do have any existing conditions that may be exacerbated by receiving treatments, please be aware that consent may need to be requested from your GP/consultant prior to your treatment. Please note that in this instance I would be unable to treat you until we have confirmation from your GP/consultant that it is safe to treat you. I would always recommend that if you do have any existing conditions to consult your healthcare provider prior to receiving any complementary therapies.

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CANCELLATION & BOOKING POLICY:

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Payment in full may be required in order for you to book and guarantee your appointment date and time, this is subject to our discretion and adheres to the booking and cancellation policy. Confirmation of payments received will be sent to you either by text message, email or an invoice (if requested for your records).

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Appointments booked directly by clients onto Fresha will require confirmation of card details in order to book the appointment. When you put your card details onto your Fresha profile, you are declaring that you agree with, and will adhere to the Waseley Wellbeing booking, cancellation and no-show policy.

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If you do need to cancel or reschedule your appointment please give at least 48 hours notice. Late cancellations will incur the following charges:

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• 100% of the full price of your treatment within 48 hours of your booking

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• 100% of the full price of your treatment will be charged for no-shows (this term refers to the client not being present at the property at the time when the appointment was due to take place, or forgotten appointments). ​​

• ​​​Prior to 48 hours you may reschedule your appointment and if you have paid in advance, the full amount will be credited to your next appointment.​​

• If you are paying for your treatment with a gift voucher, the above policy applies, for late cancellations and no-shows the fee will be debited from your gift voucher balance.

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Appointments are determined as 'booked' as soon as a date and time has been agreed between yourself and Waseley Wellbeing, this agreement declares that you agree with all of the booking and cancellation terms and conditions. If you have been requested to pay in advance for your treatment, if payment has not been received within 24 hours of the request, we do reserve the right to give the appointment slot to another client, this will be communicated with you via text message and/or email. Your appointment is classed as 'booked' in the Waseley Wellbeing diary unless either parties have clearly communicated a cancellation.

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You will receive a text message and/or email upon booking your appointment, this will advise you on how to pay for your treatment if requested. When you provide your contact details to Waseley Wellbeing, you are also consenting for your data to be put onto Fresha - Fresha is the booking and scheduling software used by Waseley Wellbeing for new client bookings. You may receive important information about your appointment both from Waseley Wellbeing and from Fresha. For full terms and conditions please read the client information document on this page. If you have any questions about this policy or do not wish for your details to be put onto Fresha please do not hesitate to get in touch.

Payments and deposits for treatments can be received in cash, via bank transfer, PayPal, by card or the Fresha app - please note that card payments will incur a £1.50 transaction fee.

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BEHAVIOUR

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Waseley Wellbeing has a zero tolerance policy for inappropriate behaviour this includes inappropriate comments and/or inappropriate actions. We reserve the right to terminate a treatment with immediate effect in this case without any exceptions. Inappropriate behaviour will result in any future bookings being cancelled and future treatment requests will be subsequently rejected. 

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It is both the practitioner and clients responsibility to keep themselves and each other safe during the session. If either party feels unsafe or uncomfortable at any point they are entitiled to end the session with immediate effect. 

Waseley Wellbeing is here to provide you with a high level of professional therapeutic treatments, bringing all of the wonderful benefits of holistic therapies into your home. I am so passionate about what I do and making your experience as special as it can be, you truly deserve this time to take care of yourself. I love to spend time with clients old and new, and I am always happy to answer your questions before, during or after treatments.

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I am always open to suggestions of treatment combinations, or any adaptations that may enhance your overall session so please do ask me. I also love to receive feedback on your treatment, if there are any things that you have loved, liked, disliked either in previous sessions with other therapists or with me...please do tell me as this session is totally yours.

As a mobile service, please do allow some additional time for my arrival incase of traffic, I will always endeavour to be on time and I will notify you if there are any problems. I may arrive up to 15 minutes before or after the agreed appointment time. 

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I am really looking forward to sharing the beautiful benefits of holistic therapies with you and I hope to see you soon for some well deserved relaxation...